As the entire UK know, 11/7/12 was No2 day when around 1.30, o2 started to get tweeted like mad from paying customers regarding signal issues. 20 minutes later o2 comfirmed that something was wrong. For 24 whole grusome long hours customers were left without a cyber social life. For me however my problem started on the Sunday when my touchscreen Blackberry 9860 decided to suicide itself down my toilet. After my quick thinking it was only seconds later I pulled it from the nice clean toilet... despite these attempts, it was no use. It was doomed. I refused to believe it. I quickly seized the remaining bag of rice in the house and put my phone to dry in there and even hair dryed and vacummed it. It was the most pampered phone out there! But I accepted defeat 2 days after when it started up but no visuals. I had to guess what I was doing (apologies 999 if I called you many times without knowing). So... if you want to get straight to the point then start reading here... After accepting my toilet exploring phone was gone.. I made a call to o2, this on the 2nd day of the network issues. How many of their customer services team took up smoking I wonder? So as that really attractive sounding female robot normally does, she explained I would be put through to there UK customer services. I reached an American guy. I started explaining what happened and despite 20 minutes on the phone, my call was handled amazing. He took all my details and even had a laugh! Yes.. a laugh! A joke... my situation is... my new replacement device is here in 20 mins and all this a day after. They even asked me what time I wanted it to be delivered! So o2, despite your problems that you encountered which were out of your control (yes, it confuses me as to why people think you guys were bored at the office and felt like killing the network) Your American customer service guy and to be honest, every other one i've spoke to in the 6 years I've been with you, your one in a million. Well done, hats off and happy to see you get up and dust yourselves off and continue moving forward. Now, Kettle needs a boil. Just need a kettle...
Friday 13 July 2012
Wednesday 4 July 2012
Sparkgate's Core Values, basically what we do most...
From Vice CEO David Bailey
So let's start by giving you a joke about the high wall, actually, better not, you'd never get over it.... Done laughing? OK, let's go.
So, at 16, I decided to start web hosting. I studied Public Services at college and in High school... Yea, your right, no business. I had no experience with hosting. Why hosting then? Because it's new and actually is exciting. Since that age and now four years on, I've developed my business skills and input the core elements of a successful business into my own. SparkGate values it's customers. Plain and simple. Well actually in bold, but simple. Our competitors say that they do but have you tried ringing them? I placed an order with one of our biggest competitors a few years back and as someone on the other side of the desk, it was clear to see that promises were broken. Sure there was an automated email saying thank you for your payment but when it came to speaking to someone regarding an issue, at 5 minutes to 5pm, they told me the support department was now shut. That's too short of a mile. We go the extra mile. A phone call to inform customers that their services are active. So far, only us that do that. When we experience problems on our end, not the customers fault, we make damn sure we tell them and act as quickly to rectify the issue and ensure the customers get what they want. What drives our business is our people, not our top end servers or software. Every part of the team chain must be linked at all times. If I as a CEO TELL my staff to do something, they won't want to. If I ask then it will get done. This affects the customer experience in the long run and so I lead by example. My philosophy on Leadership is this: Involve Listen, Educate, Action, Delegate. People want a leader who can do all of that and not someone who sits at his office desk sorting stuff that can be resolved as a team. So, we not only value it's customers and people, we work with you where we can. A basic element such as a website is the first impression. I mean when you go out to your local club, you gotta be honest with me now, you look at how someone dresses and comes across. It's a standard default installation in all of us. We strive to enhance your business or personal image so that potential customers or investors get the best out of you. "Driving your presence forward" That backs my point up. It's our mission statement. Alot of our competitors give up at the purchase point and forget that maintain your customers is a core value. If I've got Jerry Blogs who's been a customer for 5 years. I'm not going to assume he is happy with his service. I'm going to push new ideas his way.Assumption is a deadly weapon because Our Jerry could be browsing best prices. Rewarding our loyal customers is another important feature. Not many businesses have this simply because of the economic situation of today. Well instead of buying a fancy new 74 floor glass design with fancy offices, headquarters in the business districts of the finest cities around. We spend it on you because let's be honest, unless your actually going to pop into us and have a cuppa, your not really going to be benefited by a headquarters. Anyway. If your not bored already. Well done. That's my today's digest.
Remember, SparkGate Loves you. We value you and support you.
Stay Safe peoples.
David Bailey
Vice CEO
SparkGate Corporation
From Vice CEO David Bailey
So let's start by giving you a joke about the high wall, actually, better not, you'd never get over it.... Done laughing? OK, let's go.
So, at 16, I decided to start web hosting. I studied Public Services at college and in High school... Yea, your right, no business. I had no experience with hosting. Why hosting then? Because it's new and actually is exciting. Since that age and now four years on, I've developed my business skills and input the core elements of a successful business into my own. SparkGate values it's customers. Plain and simple. Well actually in bold, but simple. Our competitors say that they do but have you tried ringing them? I placed an order with one of our biggest competitors a few years back and as someone on the other side of the desk, it was clear to see that promises were broken. Sure there was an automated email saying thank you for your payment but when it came to speaking to someone regarding an issue, at 5 minutes to 5pm, they told me the support department was now shut. That's too short of a mile. We go the extra mile. A phone call to inform customers that their services are active. So far, only us that do that. When we experience problems on our end, not the customers fault, we make damn sure we tell them and act as quickly to rectify the issue and ensure the customers get what they want. What drives our business is our people, not our top end servers or software. Every part of the team chain must be linked at all times. If I as a CEO TELL my staff to do something, they won't want to. If I ask then it will get done. This affects the customer experience in the long run and so I lead by example. My philosophy on Leadership is this: Involve Listen, Educate, Action, Delegate. People want a leader who can do all of that and not someone who sits at his office desk sorting stuff that can be resolved as a team. So, we not only value it's customers and people, we work with you where we can. A basic element such as a website is the first impression. I mean when you go out to your local club, you gotta be honest with me now, you look at how someone dresses and comes across. It's a standard default installation in all of us. We strive to enhance your business or personal image so that potential customers or investors get the best out of you. "Driving your presence forward" That backs my point up. It's our mission statement. Alot of our competitors give up at the purchase point and forget that maintain your customers is a core value. If I've got Jerry Blogs who's been a customer for 5 years. I'm not going to assume he is happy with his service. I'm going to push new ideas his way.Assumption is a deadly weapon because Our Jerry could be browsing best prices. Rewarding our loyal customers is another important feature. Not many businesses have this simply because of the economic situation of today. Well instead of buying a fancy new 74 floor glass design with fancy offices, headquarters in the business districts of the finest cities around. We spend it on you because let's be honest, unless your actually going to pop into us and have a cuppa, your not really going to be benefited by a headquarters. Anyway. If your not bored already. Well done. That's my today's digest.
Remember, SparkGate Loves you. We value you and support you.
Stay Safe peoples.
David Bailey
Vice CEO
SparkGate Corporation
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